We are all in this together
The senior EAP counsellor gains an understanding of the workplace situation and then discusses with the manager the best way to deal with the issues. Possible approaches and strategies that are based are on principles of human behaviour and evidence-based interventions are talked through.
Manager Support, like counselling is a confidential service. The fact that a manager has used the service is treated as confidential together with whatever is discussed between the senior counsellor and the manager in a session.