critical incident

A Critical Incident is any event occurring in the workplace or arising out of the course of work that has the potential to cause trauma to the employees that have experienced or witnessed that event. These events can cause a significant disruption to employee’s sense of safety at work. Some examples of a critical or traumatic incident include:

  • Serious workplace accidents
  • Near miss where someone could have been injured
  • Death e.g. heart attack
  • Violent confrontations such as an assault or armed hold-up
  • Natural disasters such as floods or bushfires, etc

Reactions to critical incidents can differ widely, depending upon how involved people are in the event, their personal history (if something similar has happened to them before) and personal health and stress levels before the event occurred.

Critical Incident Response (CIR)

We have extensive experience and expertise in providing critical incident response across a range of industries. By providing early intervention Newport & Wildman counsellors can assist affected employees with recovering and returning to normal functioning. We offer a number of interventions in response to Critical Incidents including:

  • 24-hours, 7 days a week availability
  • Commitment to have counsellors on-site
  • Provision of individual and / or group psychological first-aid
  • Follow-up telephone counselling for affected employees
  • Consultancy to management in dealing with various aspects of the incident

By arrangement with the organisation, a Critical Incident Response counsellor will conduct a post-incident follow-up. The counsellor provides a comprehensive report for the organisation after the follow-up process has been completed. We will also seek feedback from the organisation in relation to the service through a Critical Incident Evaluation.

Critical Incident Consultancy and Training

Newport & Wildman have considerable experience in the design and delivery of training programs in critical incident management, to help you have a plan of action in place in the event of a critical incident, covering topics such as:

  • People’s reactions to critical incidents
  • Understanding the needs of employees
  • Roles and responsibilities of managers/supervisors
  • How to communicate information about the incident

Mental health injuries can result in significant time off work for affected employees, along with associated workers compensation risks. The aim of consultancy and training services is to help mitigate these risks by helping front-line managers understand best practice responses to traumatic workplace incidents.


Please contact the Newport & Wildman Team to learn more about how we can help you achieve your learning goals.


Newport & Wildman acknowledge Aboriginal and Torres Strait Islander Peoples as the First Peoples of the lands we live and work on throughout Australia. We recognise their continuing connection to land, waters, culture and community as we pay our respects to the Elders past, present and future. We extend that respect to all Aboriginal and Torres Strait Islander Peoples who connect with this website.
Aboriginal and Torres Strait Islander Peoples are advised that this website may contain images, voices and names of people who have since passed away.


Newport & Wildman acknowledges the traditional custodians of the land we work on and their continuing connection to land, culture and community. We pay our respects to Elders past, present and future. 
Aboriginal and Torres Strait Islander Peoples using this content are advised that it may contain images, names or voices of people who have passed away.